Frequently Asked Questions
Question about Products?
Q: What is wall sticker?
A: Wall Sticker is a new idea for home improvement in a much simpler & economical alternative to wallpaper & painting. Now, you may change your wall decoration every season, every month or even every week!
Q: How the Sticker Apply?
A: Simply Peel & Stick to the wall that has been cleaned. They are easily applied to your walls and will transform a room quickly. Furthermore, when you are ready to alter your room again, all you have to do is to peel it off without having the hassle that you experienced in wallpaper.
Q: Where can I apply the sticker?
A: You can apply to any painted wall, screens, wood surface and etc.
Q: Can I reuse my stickers?
A: Yes, our wall stickers can be reused until the adhesive lost its function, normally it can be re-stick for at least 4 to 5 times.
Q: Can the sticker be removed without damaging the wall?
A: Unlike conventional wallpaper, our wall stickers can be removed with ease without damaging your wall, just peel and dump. Shall the stickers too stick, you may heat it up with hair dryer to soften the glue before peeling.
Question about Orders, Payments & Deliveries?
Q: I am new to Walplus, how do I place my first order?
A: Simply create an account with us and start shopping with our secured payment system.
Q: Can I combine purchase & save on postage?
A: Yes. The more you buy, the more you save. We offer Combine shipping and only charge on the first item postage.
Q: Where do you ship to?
A: We ship to all over the UK, Europe, Canada, Australia & USA.
Q: Do you sell to business?
A: Yes, we are working closely to Business, Nurseries, Schools or Health Centre. Please contact us at firstname.lastname@example.org for details.
Q: What are the payment options?
A: We provide wide ranges of payment options, the simplest way is to pay online via PayPal. However, we do accept Credit Cards, Debit Cards & Google Checkout payment methods. You may contact our sales team at email@example.com if you have any queries regarding other payment options.
Q: When can I receive my item?
A: We work closely with Royal Mail & will try to deliver 90% of our UK customers within 5 working days & international customers within 15 working days.
Questions about Returns & Refunds?
Q: Can I return my purchase?
A: Yes. We offer 21 day money back guarantee. You can return your parcel in its original condition within 21 days after the invoice date and we are happy to offer full refunds on faulty/damaged items.
Q: How do I return my item?
A: Please contact our customer service via firstname.lastname@example.org to arrange for return & full refund.